Terms and Conditions

Refund and Cancellations Policy

Thank you for choosing Craft Geek India for your customized stamp needs. This Refund and Cancellations Policy outlines the terms and conditions related to the refund and cancellation of orders.

  1. Order Cancellations: Customers may request order cancellations within 2 hours of placing the order. Once processing has started, cancellations may not be possible.
    Please contact our customer support team at [email protected] for assistance. And We will deduct the payment gateway charges (approx 3%).
  2. Customized Orders: Customized orders cannot be canceled once production has commenced. It is the customer’s responsibility to review and confirm all customization details before placing an order.
  3. Refunds for Defective Products: If the received product is defective or contains errors caused by our Company, customers may be eligible for a refund. Customers must notify us of any defects or errors within 2 days of receiving the product.
  4. Refund Process: Refund requests must be submitted in writing to [email protected] along with evidence (such as images of defects). Refunds will be processed within 2 business days of approving the request.
  5. Refund Eligibility: Refunds are subject to verification of defects or errors caused by Craft Geek India. Refunds will not be provided for customer errors in customization details.
  6. Payment Reversals: In the event of a chargeback or payment reversal initiated by the customer without proper justification, Craft Geek India reserves the right to dispute such claims.
  7. Refusal of Refund: Craft Geek India reserves the right to refuse refunds in cases where the product meets the specified customization details and is free from defects.
  8. Changes to Refund and Cancellations Policy: Craft Geek India reserves the right to update or modify this Refund and Cancellations Policy at any time without prior notice. Changes will be effective upon posting on the Website.
  9. Contact Information: For any inquiries or concerns related to refunds and cancellations, please contact our customer support team at [email protected].
  10. This Refund and Cancellations Policy is subject to change without notice. It is the responsibility of the customer to review and understand our refund and cancellations terms before placing an order.

Shipping Policy

Thank you for choosing Craft Geek India for your customized stamp needs. This Shipping Policy outlines the terms and conditions related to the shipping of our products.

  1. Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment and customization details. Processing times may vary during peak seasons. Any delays will be communicated promptly.
  2. Shipping Methods: We ship pan India via shiprocket and dtdc.
  3. Shipping Costs: All orders above 350/- will be eligible for free delivery. We will charge a Flat 80/- for below 350/- orders.
  4. Delivery Times: Estimated delivery takes about 4-5 days depending on the location. Metro cities may receive orders fasters as compared to tier two cities.
  5. Order Tracking: Tracking information will be provided for all shipped orders. Customers can track the status of their orders using the provided tracking number.
  6. Shipping Address: Customers are responsible for providing accurate shipping information. Craft Geek India is not liable for orders shipped to incorrectly provided addresses. if the courier return due to the mistake we will charge the amount to resend the courier.
  7. Shipping Delays: Craft Geek India is not responsible for delays caused by external factors, such as weather, natural disasters, or shipping carrier issues. We will make every effort to communicate any delays promptly.
  8. Lost or Stolen Packages: Craft Geek India is not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier. Customers are encouraged to contact the shipping carrier and our customer support team in such cases.
  9. Contact Information: For any inquiries or concerns related to shipping, please contact our customer support team at [email protected]

This Shipping Policy is subject to change without notice. It is the responsibility of the customer to review and understand our shipping terms before placing an order.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, is the property of this site’s owner or its content suppliers and protected by Indian copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by Indian laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by India and international copyright laws.

Governing Law

All issues related to the protection infringement or misuse of stamps and other materials supplied by craftgeek.in shall be instituted in jurisdiction of Court Mananthavady – Wayanad –  Kerala- India. The customer also agree that he will not to assert in any legal action or proceeding involving craftgeek.in that a court sitting in Mananthavady – Wayanad –  Kerala- India is an inconvenient forum for such legal action or proceeding.